Platform ownership
Super-admin and manager responsibilities across enterprise SaaS, AI productivity, IAM, app integrations, permissions, licensing, renewals, and documentation, including responsibilities built through Lead IT work.
IT Systems Administrator | AI + Enterprise Systems
I'm Devansi Ved.
I design and administer enterprise systems that are clear, governed, and easy to use: cleaner access, stronger documentation, practical automation, and AI productivity tools with real support paths.
I make complex systems feel less brittle.
Clear access
Useful automation
Supportable AI
Professional Profile
Enterprise IT systems work with a platform-owner mindset.
With 10 years in IT and 6 years in SaaS companies, Devansi works across IT Engineering, SaaS administration, identity and access management, AI enablement, service delivery, and workflow automation. Her work sits where employee productivity, secure access, and operational scale meet.
Much of that systems work started before the Systems Administrator title: as a Lead IT Service Delivery Engineer, she was already shaping Jira workflows, access requests, Google Groups automation, app-owner approvals, documentation, and support paths.
Her approach is clear, steady, and people-centered without losing the rigor that enterprise IT requires: access paths, service account governance, Jira automation, documentation, and practical enablement for tools like ChatGPT Enterprise, Rovo, and Zapier.
The throughline is creative operations: finding the small design choices that make technical work easier to understand, easier to repeat, and less frustrating to live with.
Professional Overview
A clear view of the systems work behind the title.
Scale
10 years in IT, 6 years in SaaS companies, 1,000+ users supported, and a 40+ app portfolio spanning productivity, identity, endpoint, collaboration, service delivery, automation, and business systems.
Core systems
Okta, Google Workspace, ChatGPT Enterprise, Rovo, Zapier, Atlassian, 1Password, Slack, Zoom, Jamf, Kandji, SAML, SCIM, OAuth, SSO, MFA.
Working style
Calm under pressure, documentation-minded, practical with automation, careful with security, and strong at translating systems for people.
App Ecosystem
40+ apps administered with access, ownership, and adoption in mind.
This is the practical credibility layer: the platforms, controls, and workflows IT leaders expect someone to keep clean, secure, and usable.
Representative stack
Grouped for quick scanning, not an exhaustive inventory.
ChatGPT Enterprise
Rovo
Zapier
Okta
Google Workspace
Jira Service Management
Jira Assets
Confluence
1Password
Slack
Zoom
Jamf
Kandji
Google Groups
SAML
SCIM
OAuth
SSO
MFA
Service accounts
10 years
IT experience across support, service delivery, systems administration, and platform operations
6 years
SaaS company experience in fast-moving, tool-heavy environments
40+
SaaS applications administered with super-admin and manager-level ownership
1,000+
employees supported across enterprise systems and productivity tools
600-700
monthly JSM tickets supported in prior service delivery ownership
2h / 24h
owned support SLA targets for first response and resolution
Focus Areas
Where Devansi creates leverage
AI Productivity Platforms
ChatGPT Enterprise ownership, workspace administration, GPTs, Skills, connectors, analytics, governance, and enablement.
SaaS & IAM Administration
Okta, Google Workspace, SSO, SAML, SCIM, OIDC, OAuth, MFA, permissions, groups, and user lifecycle workflows.
Enterprise Automation
Jira automations, intake forms, Zapier workflows, app-to-app integrations, access routing, and repeatable operations.
Service Account Governance
Lifecycle ownership for service and integration accounts, including AI tooling integrations and least-privilege practices.
IT Service Delivery
Jira Service Management, SLAs, ticket QA, escalations, incident/request workflows, and service catalog maturity.
Documentation & Enablement
End-user docs, internal runbooks, support articles, tool guidance, and practical help for high-impact AI use cases.
Experience
A career story built around ownership, governance, and scale.
Ten years in IT, including six years inside SaaS companies where clean systems, clear ownership, and practical enablement matter every day. The systems-administration thread runs through both the current role and the Lead IT work before it.
April 2026 - Present
IT Systems Administrator
Continue and deepen systems ownership across AI productivity tooling, a 40+ SaaS app portfolio, app access, licensing, renewals, integrations, permissions, documentation, and platform enablement for a 1,000+ person environment.
Platform Ownership
Systems administration across current and Lead IT work
The same operating pattern shows up across ChatGPT Enterprise, Rovo, Zapier, Okta, Google Workspace, Atlassian, and app access workflows: account creation, role provisioning, support paths, service accounts, API tokens, integration accounts, app-owner approvals, and clean documentation.
Previous Role
Lead IT Service Delivery Engineer
Led Service Desk operations, mentored up to 4 helpdesk associates, owned JSM workflows for roughly 600-700 monthly tickets, maintained 2-hour TTFR and 24-hour TTR SLA targets, and carried systems administration responsibilities through Jira automations for onboarding, offboarding, app access, Google Groups, and app-owner approvals.
Selected Work
Systems work that makes IT easier to use and operate.
Enterprise AI productivity stack
Support adoption of ChatGPT Enterprise, Rovo, Zapier, GPTs, Skills, connectors, and internal workflows while balancing enablement, governance, usage, and security controls.
Lifecycle and access workflows
Built Jira-based automation for onboarding, offboarding, application access, Google Groups, intake forms, and approval routing.
Jira Assets application catalog
Created service catalog structure and application attributes to support cleaner ownership, automation between Okta and Jira, and scalable access workflows.
Service and integration account lifecycle
Own creation, access, ownership tracking, maintenance, credential storage, and decommissioning for service accounts and app integrations.
Toolkit
A practical stack for enterprise systems work.
The platforms, controls, and workflows I use to keep access, automation, collaboration, endpoint support, and service delivery running cleanly.
AI & Automation
ChatGPT Enterprise, GPTs, Skills, connectors, Rovo, Zapier, MCPs, APIs, webhooks
Identity & Access
Okta, Google Workspace, 1Password, SAML, SCIM, OIDC, OAuth, JIT, MFA, SSO
ITSM & Atlassian
Jira Service Management, Jira, Confluence, Jira Assets, Tempo, service catalog, intake forms
Endpoint & Device
Jamf Pro, Jamf Connect, Kandji, Apple Business Manager, Microsoft 365, macOS, Windows, iOS, Android
Collaboration & Workplace
Slack, Zoom, Google Drive, Docs, Sheets, Calendar, Box, LucidSuite, Monday.com, Airtable
Business Apps
Adobe, DocuSign, Highspot, Outreach, Sendoso, ZoomInfo, LinkedIn Sales Navigator, UserTesting
Developer & Network
JetBrains, IntelliJ, PyCharm, DataGrip, JumpCloud, Cisco Meraki, NordLayer, OpenVPN
Governance & Operations
Service accounts, app owners, license renewals, access reviews, documentation, support paths
Writing
Field notes from the edge of IT, AI, automation, and career.
What makes an internal AI rollout supportable
Governance, permissions, documentation, adoption signals, and the difference between a cool demo and a durable workplace tool.
Why service accounts need real lifecycle ownership
A practical look at ownership tracking, credential storage, least privilege, maintenance, and clean decommissioning.
Read the blog
AI tooling, IT systems, practical tutorials, career notes, and the personal side of staying technical.
Contact
For clear opportunities and specific requests.
Email is best for role opportunities, scoped collaborations, writing or speaking requests, and follow-up tied to a specific project. Additional materials available upon request.